Legal

ElkHorn Solutions, LLC is a Public Relations, communications, consulting, custom AI, visual creative and radio agency based in Fargo, North Dakota, United States. Questions about this policy or your information can go to info@elkhornsolutions.ai.

• Information you give us. Name, email, company, budget range, project details and meeting preferences submitted through our inquiry, Medora booking and Scout Session forms.
• AI advisor questions. What you type into Read the Range is sent to our AI provider to generate a response. We do not save it, and you should not enter confidential or personal details.
• Event registrations and photos. Details you give when registering for an event, and photos taken at public events we attend or host.
• Basic technical data. Standard server and security logs such as IP address, browser type and pages requested, and error reports (Sentry) when a page breaks.
• Usage analytics, only if you accept. Pages you view, links and buttons you click, how far you scroll, when you leave, the referring site, and your approximate location and device type. With your consent we may also record how a page is used (mouse movement, clicks and scrolling) to find confusing spots. Text you type into forms, the contact details our forms show back to you, and Read the Range answers are masked in those recordings. If you accepted analytics and then send us a form, we link that browsing history to the contact details you gave us (in PostHog only), so we understand what you were looking for when we follow up.

• To answer your inquiry and schedule meetings you requested.
• To deliver and improve the services you hire us for.
• To keep the site secure and prevent abuse.
• If you accept analytics, to understand which pages are useful and where visitors leave, so we can improve the site.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Elkhorn OS (os.elkhornsolutions.ai) is the app our team uses to run client work, and where our clients follow their projects. Its use is covered by the Elkhorn OS License Agreement. A team member can connect it to services ElkHorn uses. Each connection is approved on the provider's own sign-in screen by someone with authority over that account, and only reads or writes what is described here.

• QuickBooks Online (Intuit). Company name and settings, customers, invoices, payments, and profit and loss and balance reports. We use them to show revenue, costs and profit for each client project and the company's financial summary to our team, and to create an invoice in QuickBooks (and the customer record it is for, if that client is new) only after a team member reviews and approves it. We never change or delete other QuickBooks records.
• Ramp. Card transactions, receipts and reimbursements, read only, so each project shows what was spent on it.
• Google Workspace. Team members' calendars, email and Drive files they choose to connect, to file meeting notes, email and documents with the right client.

Data from these services is stored with our database provider in the United States, limited to signed-in ElkHorn team members (clients see only their own project in the portal), and is never sold, shared with advertisers, or used to train AI models. Access tokens are stored encrypted. Some features send the relevant text to an AI provider (Anthropic or Google) to draft summaries or suggestions; those providers process it on our behalf and do not keep it to train their models. Disconnecting a service, from its own settings (for QuickBooks, Apps → Manage apps in QuickBooks Online) or from Elkhorn OS, stops all access at once; email info@elkhornsolutions.ai and we will also delete the data we copied from it.

Some storage is needed for the site to work: your light or dark mode and motion preferences, your cookie choice, and a note of how you found us for the current visit. These are not used for tracking.

Analytics cookies are off until you choose Accept on our cookie banner, and never run on proposal links or the client portal. If you accept, we use:

• PostHog (PostHog, Inc., US servers) for page views, clicks, exits and masked session recordings. Cookie: ph_*, kept up to one year.
• Google Analytics 4 (Google LLC) for traffic and page reports. Cookies: _ga and _ga_*, kept up to two years. Google Signals and ad personalization are turned off, and we do not link analytics to advertising.

Separately, Cloudflare Web Analytics counts page views without cookies or any identifier, whether or not you accept. These providers process the data on our behalf and may handle it in the United States. Google Analytics deletes event-level data after 14 months (its aggregated reports, which identify no one, can remain). PostHog keeps analytics events for up to one year and session recordings for 30 days, then deletes them.

You can change your choice at any time with Cookie settings at the bottom of every public page; declining after accepting stops analytics right away and deletes the analytics cookies on this site. If your browser sends a Global Privacy Control signal, we treat it as a decline and load no analytics, even if you accepted before. We do not sell your personal information or share it for cross-context behavioral advertising.

Form submissions are stored with our hosting and database provider on servers in the United States, protected by access controls that limit records to authorized ElkHorn team members. Maps on the site are served by OpenStreetMap, and embedded video may be served by YouTube; those providers see your IP address when their content loads.

We use reasonable safeguards to protect what you send us, but no website or transfer over the internet is completely secure. If a breach affects your information, we will notify you as required by law.

We keep inquiry and booking records for as long as needed to serve the relationship and meet legal or accounting obligations, then delete them. Ask us and we will delete yours sooner.

You may ask us to access, correct, export or delete the personal information we hold about you or object to a particular use. If you previously subscribed to Radio updates, you may still ask us to delete your subscription information. Email info@elkhornsolutions.ai and we will respond within 30 days. Depending on where you live, you may have additional rights under laws such as the GDPR or state privacy laws; we honor those requests without charging you or reducing your service.

This site is meant for business use by adults. Our forms require you to confirm you are 18 or older, and we do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, email us and we will delete it.

If we update this policy we will change the date at the top of this page. Continued use of the site after an update means you accept the revised policy.

Elkhorn OS is ElkHorn Solutions' own operations software. Our team uses it to run client work: projects, meetings, email, calendars, documents, spending and invoicing. Our clients use its portal to follow their projects with us. It is not sold or offered to the public. ElkHorn Solutions ("we", "us") provides it; "you" means the team member or client who signs in.

While you are an ElkHorn team member or a client with portal access, we grant you a limited, non-exclusive, non-transferable, revocable license to use Elkhorn OS for work with ElkHorn Solutions. The license ends when your access ends.

You agree not to:

• share your sign-in or let anyone else use your account;
• copy, resell, sublicense or reverse engineer the software;
• try to reach data or parts of the app you have not been given access to;
• use it to break the law or anyone else's rights.

Elkhorn OS can connect to services you or ElkHorn already use, such as Google Workspace, Ramp and QuickBooks Online. A connection is made only by someone with authority over that account, who approves it on the provider's own sign-in screen, and it can be disconnected at any time from the provider's settings or from Elkhorn OS.

When QuickBooks Online is connected, Elkhorn OS reads company, customer, invoice, payment and report data to show revenue and profit by project, and creates invoices (with the customer record, for a new client) only after a team member reviews and approves them. Each service's own terms still apply to your use of it. Intuit and QuickBooks are trademarks of Intuit Inc.; Elkhorn OS is not made or endorsed by Intuit.

Data you put into Elkhorn OS or bring in through a connection stays yours or your organization's. We use it only to run Elkhorn OS and deliver our work for you, as set out in our Privacy Policy. We do not sell it.

Elkhorn OS, its design and its code belong to ElkHorn Solutions. This license gives you the right to use it, not ownership of it.

Elkhorn OS is provided "as is" and "as available." We work to keep it accurate, secure and running, but we do not promise it will be uninterrupted or error-free. Figures it shows from connected services, such as costs, revenue and profit, are there to help you work and do not replace your accounting records or professional advice.

To the extent permitted by law, ElkHorn Solutions is not liable for indirect, incidental, special or consequential losses, or lost profits or data, arising from your use of Elkhorn OS. Our total liability for any claim about it is limited to the greater of the amount you paid us for access to Elkhorn OS in the twelve months before the claim, or one hundred US dollars.

We may suspend or end your access at any time, for example when a project or role ends. You may stop using Elkhorn OS and disconnect any service at any time. The sections on ownership, no warranty, limitation of liability and governing law continue after access ends.

This agreement is governed by the laws of the State of North Dakota, United States. Any dispute will be handled in the state or federal courts located in Cass County, North Dakota.

If we change this agreement we will update the date at the top of this page; continuing to use Elkhorn OS after a change means you accept it. Questions go to info@elkhornsolutions.ai.